terms & conditions

Effective Date: November 9, 2026

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These Terms & Conditions ("Terms") govern your use of www.undergrounddonuttour.com (the "Website") and your purchase of and participation in tours, private and group events, gift cards and store products from Underground Donut Tour, LLC ("we," "our," or "us"). By booking, buying or attending, or by using the Website, you agree to these Terms, our Privacy Policy and our Refund & Cancellation Policy.

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1. Bookings and Payment

• Prices are listed per person in the local currency at the time of booking and include the food and drink tastings described for that tour unless stated otherwise.

• Payment is due in full at booking. Payments on our Website are processed by our booking and payment providers, such as FareHarbor, Square and Stripe.

• You are responsible for checking your booking confirmation (date, time, city and meeting point) and contacting us promptly about any error.

• The person who books is responsible for sharing these Terms and all tour details with every guest in their party.

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2. Cancellations, Refunds and Changes

• Cancellations and refunds are governed by our Refund & Cancellation Policy at undergrounddonuttour.com/cancellation-policy, which is part of these Terms.

• Bookings made through third parties (such as Viator, GetYourGuide, Tripadvisor or Airbnb) are subject to that platform's terms and cancellation rules.

• We may change, reschedule or cancel a tour because of weather, safety concerns, low enrollment, partner shop closures or other circumstances outside our control. If we cancel, we will offer a new date, another tour or a full refund.

• Tour stops, tastings and routes may change without notice when a partner shop is closed, sold out or unavailable. We will substitute a comparable stop or item when we can.

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3. Arrival, No-Shows and Conduct

• Please arrive at the meeting point 10 to 15 minutes before your start time. Tours leave on time, and we cannot hold the group for late arrivals.

• Guests who miss the tour or join late are treated as no-shows and are not entitled to a refund or to tastings already served.

• Your guide may remove anyone who is intoxicated, disruptive, abusive, or a safety risk to the group, staff or partners, without a refund.

• Please respect partner shops, other customers and the neighborhoods we visit.

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4. Health, Allergies and Dietary Needs

• Our tours include foods that contain or may contain wheat, gluten, eggs, dairy, soy, nuts, peanuts and other allergens. Partner kitchens are not allergen-free, and cross-contact is possible.

• Tell us about allergies or dietary needs when you book. We will try to help, but we cannot guarantee substitutions or allergen-free items, and you are responsible for deciding what you eat.

• Some tours include alcohol. Alcohol is only served to guests of legal drinking age with valid ID, at our partners' discretion.

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5. Walking Tours and Assumption of Risk

Our tours involve walking outdoors, crossing streets, using public sidewalks and stairs, and eating food prepared by third parties. You participate voluntarily and accept the ordinary risks of these activities, including weather, uneven surfaces and traffic. Wear comfortable shoes and dress for the weather. Please let us know before your tour about any mobility needs so we can tell you what to expect.

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6. Children and Minors

Minors must be accompanied by a parent or guardian, who is responsible for their safety, conduct and food choices throughout the tour.

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7. Private, Corporate and Group Tours

Private, corporate, school and group tours may be subject to additional terms, minimums, deposits and booking deadlines provided in your quote or invoice. If those terms conflict with these Terms, the quote or invoice controls for that booking.

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8. Gift Cards, Vouchers and Promo Codes

• Gift cards and vouchers are redeemable for tours as described at purchase and are not redeemable for cash except where required by law.

• Promo codes and discounts (including email or text sign-up offers) are limited to one per booking unless stated otherwise, cannot be combined with other offers, have no cash value, and may expire or be withdrawn at any time.

• We are not responsible for lost or stolen gift cards or codes.

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9. Photos and Video

We may take photos and video during tours and use them for marketing, as described in our Privacy Policy. If you do not want to appear, tell your guide at the start of the tour.

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10. Text Messages and Emails

If you sign up for text messages, you agree to receive recurring automated marketing and informational texts at the number you provide. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. You can unsubscribe from emails at any time using the link in any email. See our Privacy Policy for details.

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11. Contests and Promotions

Contests, giveaways and promotions (such as America's Greatest Donuts Contest) are governed by their official rules. If those rules conflict with these Terms, the official rules control.

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12. Store Purchases

Products bought from the Donut Tour Store are subject to the shipping, return and product information shown at checkout.

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13. Website Use and Intellectual Property

All Website content, including text, photos, videos, logos and the Underground Donut Tour name, is owned by us or our licensors and may not be copied or used without our written permission. You agree not to misuse the Website, interfere with its operation, or use it for any unlawful purpose. Links to third-party sites are provided for convenience; we are not responsible for their content or practices.

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14. Disclaimers and Limitation of Liability

Tours, products and the Website are provided "as is." Partner shops are independent businesses, and we are not responsible for their acts, omissions or products. To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, and our total liability for any claim relating to a booking is limited to the amount you paid for that booking. Nothing in these Terms limits liability that cannot be limited by law, including any rights you have as a consumer in the UK or Ireland.

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15. Indemnity

You agree to indemnify and hold us harmless from claims arising from your breach of these Terms or your conduct on a tour, to the extent permitted by law.

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16. Governing Law

These Terms are governed by the laws of the State of Illinois, USA, and any dispute will be brought in the state or federal courts located in Cook County, Illinois, except where the law of your country of residence gives you the right to bring a claim in your local courts.

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17. Changes to These Terms

We may update these Terms from time to time. Changes apply to bookings made after the updated Terms are posted on this page with a new Effective Date.

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18. Contact Us

Underground Donut Tour, LLC

211 W. Wacker, Suite 301

Chicago, IL 60606

info@undergrounddonuttour.com

1-844-366-8848